At Tecnoesis, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services, including our smart file search tools and chat search powered by AI providers.
By accessing or using our website and products, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our services:
1.1 Personal Information
We may collect personal information, including but not limited to:
- Contact Information: Name, email address, phone number.
- Account Information: Username, password, and other authentication details for creating and maintaining your account.
- Billing Information: Payment details if you subscribe to any of our premium services.
1.2 Usage Information
When you use our services, we may automatically collect information such as:
- Device Information: Type of device, browser, and operating system.
- Log Data: Your IP address, browser type, the pages you visit, and other activity logs.
- Usage Data: Interaction with our software tools, such as duration and frequency of use of specific features of our software products .
1.3 Chat Search Data
If you use the chat search feature powered by AI, the data exchanged during those interactions may include:
- Search Queries: Text entered during the search and the responses provided by the AI.
- Conversation Data: Any personal or sensitive information shared in the chat (we recommend that you avoid sharing sensitive or personally identifiable information in these interactions).
1.4 Third-Party AI Providers
When using the chat search feature powered by third-party AI providers, data may be processed by those providers. Please refer to the privacy policy of the respective AI provider for more details on how they handle your data.
1.5 Payment Information
- Use of Third-Party Payment Provider: We do not collect or store your full payment card details on our servers. All payment transactions are processed via the secure third-party payment provider Stripe. We only receive limited information from the provider, such as your name, email address, and confirmation of payment status.
- Security: The third-party provider uses industry-standard encryption and security measures to protect your payment information. However, we encourage you to review their privacy policy to understand how they handle your personal data.
- Transaction Records: We may retain a record of your transaction for accounting, customer service, and legal compliance purposes, including the date, amount, and nature of the transaction.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To deliver, maintain, and improve our software products, including file search and chat search features.
- Personalization: To personalize your experience and tailor search results and chat responses to your needs.
- Account Management: To manage and secure your account and provide customer support.
- Marketing and Communication: To send updates, newsletters, promotional materials, or other communications related to our services (with your consent, if required).
- Legal Compliance: To comply with legal obligations and resolve disputes.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and delivering services, such as hosting, payment processing, and AI providers.
- With Your Consent: We may share your information with third parties if you explicitly consent to it, such as when interacting with third-party AI chat services.
- Legal Requirements: We may disclose information to law enforcement or other authorities if required by law or to protect the rights, property, or safety of Tecnoesis, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to protect your personal information, including encryption and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You can request the deletion of your personal information by contacting us via the contact form.
6. Your Rights and Choices
You have the following rights with respect to your personal information:
- Access and Correction: You may request access to the personal information we hold about you and ask for corrections or updates.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Communications: You may opt out of receiving promotional emails or communications from us by following the unsubscribe instructions in the email or contacting us directly.
- Withdraw Consent: If you have provided consent for the processing of your personal information, you may withdraw that consent at any time by contacting us.
7. International Data Transfers
If you are located outside the country where we operate, please note that your personal information may be transferred to, and processed in, a country with data protection laws that may differ from your own. By using our services, you consent to such transfers and processing.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
